As from 30th December 2019, the responsibility for DKV ASSIST services in UK and Ireland has been transferred to new partner, Service 24. Roadside assistance and emergency response in UK and Ireland are directly supported by the national subcontractor Nationwide Transport Breakdown Services (NTBS), used by Service 24. This new partnership, has been established to provide an even better out-of-hours experience to all DKV’s UK and Irish customers.
“In 2019 we were faced with the challenge to find a new Emergency service centre for GB & IE due to the possible impacts caused by Brexit. We addressed this request to our existing emergency service partners and our longest established emergency service partner “Service 24” recommended us to have a combined solution together with NTBS. Due to the Brexit issue, emergency services in the UK and Ireland must directly be supported by a national subcontractor – in our case by NTBS used by Service 24,’’ explained Neil White, Sales Team Manager UK & Ireland.
Be it emergency breakdown services, towing, tyre service for trucks or even a faulty car: DKV ASSIST provides customers with immediate help 24 hours a day in 41 European countries. In 92% of all cases, we can resolve breakdowns on the spot.
“We strongly believe in and apply a “hands on” style of management, which enables a consistent delivery of a quality service 24 hours a day with effective communications to operators when in trouble, assisting them to protect their reputations and commitments,’’ added Stuart Brown, Managing Director of NTBS.
“NTBS offers complete coverage and full commercial vehicle services and expert call management services. With over 30 years of experience in the industry, NTBS knows how important and vital it is to have customer calls managed and jobs directed professionally. NTBS provides tailored solutions to suit our business needs. They customised our DKV procedures around us and our DKV customers.”
Operating from its own call centre in Denton, Manchester, which is manned by helpful and knowledgeable staff who are available 24 hours a day 365 days of the year, NTBS can provide support to any type, model or age of vehicles, plus all ancillary equipment. Speaking direct with a UK-office eliminates the possibility of any language issues and ensures the correct agents are used in a breakdown situation.