GLS expands international FlexDeliveryService to Irish online shoppers


GLS Ireland has expanded its flexible import / export parcel delivery service between Ireland and 16 countries, including the UK. An extended FlexDeliveryServicenow allows parcel recipients to choose the place and day of delivery to suit their busy schedules.

In autumn 2017, GLS Ireland introduced flexible delivery for shipments abroad. This service is now also available for goods being sent to Ireland. Moreover, the UK, which is Ireland’s main trading partner and the largest e-commerce market in Europe, has now been integrated in the FlexDeliveryService. This cross-border convenience presents great benefits to Irish consumers, who use e-commerce shopping at an accelerating rate. France, Spain and Denmark have added the FlexDeliveryService in the past months to partake in this provision of convenient service.

International e-commerce is currently the strongest driver of growth in the retail sector. “In this environment, the FlexDeliveryService enables online retailers to meet the increased expectations of international online shoppers,” said Andreas Rickert, Managing Director of GLS Ireland. “Proactive communication and the freedom to choose between convenient delivery options contribute to a positive shopping experience.” 

GLS announces the expected delivery date early on in the delivery process to the online customer in her/his own language. If required, the recipient can redirect the parcel depending on their individual preferences. For example, GLS can deliver on a specific day, keep the parcel ready for collection at a GLS ParcelShop, or drop it off at an agreed location. The offer of delivery options is tailored to the destination country. 

Customers can check the status of their delivery at any time and across country borders via Track & Trace. Whenever an online order arrives at a ParcelShop or drop-off location, GLS informs the recipient. “The FlexDeliveryService is especially useful for the many customers who are not at home during the day,” summarises Andreas Rickert. “This increases satisfaction with the web shop.” GLS is therefore preparing the flexible international delivery for other countries, too. These include Bulgaria, Greece, Finland, Portugal, Switzerland and Italy.