GLS introduces Flex Delivery Service for domestic market

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Delivery Service

GLS Ireland now offers a flexible delivery service for the domestic e-commerce business. With the FlexDeliveryService, online shoppers can choose from the allocated delivery date or alternatively select from several convenient delivery options. 

Sales by Irish online retailers have shown double-digit growth rates in the last three years, and experts say the domestic market still has great potential for further growth.*

FlexDeliveryService helps online shops to benefit from that. It increases consumer satisfaction and encourages them to order from the retailer again,” explained Andreas Rickert, Managing Director of GLS Ireland.

Irish shoppers have relatively high expectations for parcel delivery, in an international comparison.** With its various options, the FlexDeliveryService from GLS can be adapted to individual preferences. Therefore the service is a convenient solution, in particular, for private recipients who are not at home during the day.

If the online retailer has booked the FlexDeliveryService, GLS informs the parcel recipient via email early on about the upcoming delivery – including the estimated delivery time frame. If the delivery time does not suit the customer, they can choose from the following options:

  • Delivery on a specific day 
  • Collection from one of over 180 GLS ParcelShops located in retail businesses throughout the country
  • Collection from a GLS depot
  • Granting of signature release authorisation to drop off the parcel in a safe place, for example in the garden or on the patio

Before dispatch or while the parcel is on its way, the recipient can control its delivery online free of charge to suit their wishes. Track & Trace allows the consignment to be tracked from its collection to delivery. If the parcel arrives at a ParcelShop or the drop-off location, the recipient is informed immediately. GLS generally delivers domestic shipments within 24 hours.
The GLS flexible delivery service is also available for international dispatch, with the delivery options being tailored to the country.
* Irish Online Economy Report 2018, agency Wolfgang Digital
** Retail & Consumer Report 2018, PwC Ireland