Message from Paul Kelly CEO of Fáilte Ireland

    As 2023 came to an end Fáilte Ireland CEO Paul Kelly, sent a note to all stakeholders in the tourism industry, including Coach Operators outlining some of the achievements of 2023 and their plans for 2024.   

    “I hope you all had a busy festive season. While last year has not been without its challenges, tourism has recovered strongly, and we should be proud of what we have achieved together. Throughout 2023, we continued to develop and improve destinations and experiences across the country and grow the capabilities of the industry, and we have exciting plans for further sustainable development in 2024.

    Our latest tourism careers research shows that vacancies in the industry continue to fall and that recruitment and retention have become less difficult, with almost 90% of workers seeing a long-term career in tourism and hospitality. This proves that measures undertaken by tourism businesses and supported by Fáilte Ireland are making a positive impact. We will be building on this strong foundation in 2024. Find out more.

    As we look ahead to 2024, it’s important that we continue to upskill our workforces and streamline our business activities. We have developed a wide range of supports, toolkits and campaigns to support sales and marketing, climate action, and commercial and operational performance that can be accessed any time online through the Fáilte Ireland Business Support Hub.

    Finally, the last quarterly meeting of the year took place with the senior management team and Fáilte Ireland Authority (Board) at the end of November. It marked the first meeting with incoming Chairperson, Ruth Andrews, who brings an unparalleled track record of knowledge and leadership in Irish Tourism to the Board. I would like to extend a sincere thank you to Tom Coughlan for serving as Interim Chairperson since June this year.

    We look forward to working with you all again and to driving the sustained and sustainable growth of the tourism sector.