SDC Truck & Trailer Parts’ new I.T. system strengthens same-day delivery service

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SDC Truck & Trailer Parts has introduced a new state-of-the-art I.T. system to strengthen their same-day delivery services to customers in the transport and logistics industries. The live inventory management and order processing technology will further optimise supply chains across their Ireland and UK network, ensuring key parts are always available, while impress stock customers will also benefit from a new streamlined ordering system.

SDC Truck & Trailer Parts offer the largest parts network in Ireland, fulfilling an average of 200 deliveries daily, with 95% of these orders on a same-day delivery service. For over 21 years, the company has demonstrated integrity and longevity in regard to the supply of high-quality parts and their recent announcement reflects their continued commitment to providing the highest level of service to its customers.

Director, Gavin Diamond, revealed the investment was part of a wider growth strategy that will allow them to scale up operations in Ireland and the UK; “SDC Truck & Trailer Parts has achieved remarkable growth and our latest I.T. investment will allow us to further expand our regional teams to meet market demand with more operational flexibility. We have great pride in what we have built over 21 years and our loyal customer base who have worked alongside us. With this in mind, we will always look at ways to enhance our operations and ultimately help our customers.

Our management and warehousing team worked closely over the last six months to carefully introduce the technology alongside our existing operations, allowing us to streamline order processing and delivery times with a specific and renewed focus on customer service. The feedback from our impress stock customers has been incredibly positive, so we want more customers to reap the benefits, particularly at a time when cost and efficiency savings are key.”

SDC Truck & Trailer Parts has established an in-depth understanding of their customers’ needs, working with the industry’s leading Commercial Vehicle suppliers to provide high quality aftermarket parts. There are currently over 16,000 Truck & Trailer parts for customers to choose from within the portfolio, including axles, suspensions, ABS, air brakes, electrical components, landing legs, body, general parts, and consumables.

The company recently opened two new locations in Glasgow and Newbridge, County Kildare, making in-store purchasing more convenient and enhancing service to customers in the regions. A 30,000sq ft warehouse in Toomebridge acts as their central distribution hub, storing over 700 pallets and supporting regional depots in Belfast, Omagh, Lurgan, Newry, Newbridge, Dublin, New Ross, and Cork.

In May of this year, SDC Truck & Trailer Parts moved their UK hub to a larger distribution warehouse in Warrington, with daily dispatches to branches in Warrington, Haydock, and Glasgow, as well as a newly opened Doncaster Franchise. Each location is fully kitted with the latest order processing systems, which play a critical role in supporting both new and existing customers with accurate parts identification and rapid response times.

In addition to thirteen branch locations, SDC Truck & Trailer Parts have an extensive fleet of over 50 delivery vehicles providing a same-day or next-day delivery service that many customers rely upon in the case of unplanned downtime.

Gavin said: “Our three core values will always be Price, Service and Quality. As a member of the SDC Trailers group, SDC Truck & Trailer Parts leverages its high-volume purchasing power, to provide consistently competitive pricing, where other providers cannot.

Every customer is assigned an account manager who is their point of contact should they require assistance and we maintain a surplus of products in stock at each branch, ensuring minimum waiting time for customers. No matter what your request is, you can be rest assured that SDC Truck & Trailer Parts have got you covered.”

The company employ over 80 staff and created a number of new positions at their Newbridge and Glasgow branches, with staff undertaking product training across their Parts range.

As they move to strengthen regional operations across England, SDC Truck & Trailer Parts is accepting new applications to their Franchise programme. The programme provides established CV Parts individuals with the opportunity to form a distribution partnership, while availing of SDC’s well-established product portfolio and resource.

Gavin added: “SDC Truck & Trailer Parts Franchise programme is a great opportunity for individuals who are working in the CV industry, to pair the strong resource that SDC has to offer with their local market knowledge. Over the last 21 years we have formed strong industry relationships and a leading reputation for quality parts, so we are well placed to expand our network, I am confident that with the right industry partners, SDC Truck & Trailer Parts will continue to strengthen our position in the market.”

Franchise locations are dependent on market demand and prospective partners who can strengthen SDC Truck & Trailer Parts position in the market.