DAF Trucks pledges Aftersales support during Coronavirus outbreak

DAF Dealers operating at, or very close to, normal levels of aftersales support
Additional Parts stock in place at dealers and Parts Distribution Centres across Europe
DAFaid fully operational; priority given to roadside assistance

DAF Trucks has pledged its full support for DAF Dealers and their customers in the wake of the coronavirus outbreak. Commenting to Fleet Transport, DAF Trucks Ireland Managing Director Simon Teevan said that its Dealer Workshops are open and busy and many of thier customers are involved in food, household goods and fuel distribution, “DAF Trucks and the DAF Dealer Network here in Ireland and across Europe have a structure in place to continue delivering support.”

Currently the DAF Dealer network, which comprises 134 locations across the UK and Ireland, is operating at normal levels; undertaking inspections, fulfilling R&M contracts and delivering parts, not just for DAF Trucks, but also for other makes and trailers through its extensive TRP parts programme.

Parts supply

“DAF Trucks is monitoring the parts supply chain on a daily basis to ensure stock levels and frequency of deliveries are maintained. Action has been taken to put in place additional stock at Parts Distribution Centres across Europe, including in Eindhoven and Leyland, while critical parts have been identified and protected to be made available for every DAF Dealer if and when required. The DAF Parts distribution service which replenishes parts stock daily is currently running without delays,” added Simon.

DAFaid Roadside Assistance

DAFaid continues to provide breakdown assistance. The DAFaid control centre remains fully operational and DAF Dealers across Europe are responding to call-outs. Priority is given to calls relating to roadside breakdowns.

Future Considerations

While service levels for maintenance, breakdown and parts support are currently at, or very close to, normally high levels, DAF Trucks is preparing for potential disruption due to staff sickness or self-isolation, leading to the possibility of priority being given to vehicles delivering essential supplies such and food and pharmaceutical products.