With the new returns solution, GLS simplifies the cross-border processing of returns parcels for online shops of any size and their customers. Especially for this purpose GLS offers a flexible online portal that can be individually configured and branded.
With return rates of 10 to sometimes 70 percent, the aim is to offer online shops and their customers uncomplicated and efficient return solutions. Especially cross-border, such solutions are not yet the standard, although the convenient return is an essential purchase criterion for online shoppers. In addition, smaller online shops in particular have so far shied away from the effort involved.
Comfortable for shops and shoppers
GLS now presents a flexible returns solution especially for this purpose, which enables both national and cross-border returns within Europe. It is flexibly configurable – optionally in the webshop’s design – and can be integrated into existing processes with minimal effort.
“An efficient returns solution is an important success factor for the development of e-commerce in many industries,” says Saadi Al-Soudani, Group International MD at GLS. “With the new GLS returns portal, we are proud to offer our export customers not only fast and reliable shipping throughout Europe, but also an easy-to-integrate solution for handling returns.”
Online shoppers also benefit from the new solution: In the returns portal they can generate their own shipping labels. Possible drop-off points for returns are already displayed to the user in the portal, depending on the address.
Returns processing can also be carried out entirely on the online shop’s website, as the portal allows an interface to the GLS system via so-called API’s.
Currently, the new returns solution can be used for returns from Austria, Belgium, Denmark, Germany, Hungary, Ireland, Luxembourg, the Netherlands and Poland. Further countries like the UK and Spain are currently being integrated.